Reviews

Pleasant

Lira is a service advisor that does a wonderful job. I felt that the big repair that my car went through was handled professionally and efficiently.

I've been a customer of Casa de Cadillac for more than thirty years, and there's a good reason for that - the service department always takes great care of me and my car, and not once have they ever tried to upsell me on anything. I credit them (and my diligence about regular maintenance) with the fact that the 2011 Buick I bought from them in 2010 still runs perfectly.

My service advisor was able to get me in and out within 35 minutes

10/10 – Casa De Cadillac GMC completely changed my perspective on car buying! I was highly apprehensive before walking through your doors because my past experiences at other dealerships always involved aggressive upselling and endless high-pressure "fluff." Luis, Jesus and your team completely changed the game. From start to finish, I was treated with respect, honesty, and transparency. I deeply appreciated that you listened to what I wanted and didn't subject me to any stressful sales tactics. This was easily the smoothest and most pleasant vehicle purchase I have ever made. Thank you for your professionalism and for doing business the right way. You have earned a customer for life, and I will gladly recommend you to family and friends!

Great service. Would definitely recommend.

Always getting great customer service and excellent service for my GMC!!!

Ihad a very disappointing experience at Casa de Cadillac when I brought my car in on Wednesday 8-19-26 When I arrived, the clerk told me to pull my car in, but then walked away without explaining what I was supposed to do or telling me to go to the waiting area. I was left sitting in my car wondering what was going on. Another employee eventually came over and asked if I had been helped. When I explained that no one had told me what to do, he told me to go to the waiting area and said, laughing, “It’s not like you’re at an In-N-Out.” I told him, “I know I’m not at an In-N-Out,” but honestly, the comment was unnecessary and unprofessional. Once I went to the waiting area, the clerks continued to act as though I wasn’t there. There was no eye contact. Eventually, Carlos asked if I had been helped, and I explained that I had not. I was finally checked in, but the entire experience was frustrating and made me feel like my business wasn’t valued. This is my second bad experience at Casa de Cadillac. I let the first one slide, but this time I felt I needed to say something. For a dealership like Casa de Cadillac, I expect the customer service to be top-notch from the moment you arrive. Unfortunately, that was not my experience at all. 😕

3 rd time i have bought a car from Sherman oaks, always seemless, pretty easy and fast

Ellie was super friendly and transparent with pricing. What a pleasure in car buying experience. To the point, professional with easy financing. She is a great asset to your company! Thank you Ellie.